About Us FAQ

Got a question about Cold Stone Creamery®? Find answers here!

Don't see your question here? Contact us with your question.

Can you tell me more about the history of Cold Stone Creamery?

To learn more about our history, check out Our Store, Culture & Team in the Get In The Mix section.

How do I contact someone at Cold Stone Creamery?

Please visit our Contact Us page for all company contact information.

Where can I find the nearest Cold Stone?

To find a Cold Stone in your area, please visit the store locator page. You can search by zip code, city and state, or you can use our interactive map to find Cold Stone locations within a geographic area.

Where can I find information about new stores opening in my area?

New store openings will be marked as “Coming Soon” in the store locator. Just note that it’s only an estimated date. The store may open before or after that date.

Where can I find information about international stores?

Please visit our International page to learn more about Cold Stone Creamery locations around the world.

How do I submit a site recommendation for a new Cold Stone location?

Please visit the Franchise Information page to learn more about franchise opportunities, requirements, and the process we use to select franchise partners.

My company is interested in becoming a Cold Stone supplier. Who do I contact about this opportunity?

To learn more about doing business with us, visit our Business Opportunities page. Suppliers can submit inquiries directly by completing our Supplier Application form.

Does Cold Stone Creamery cater?

We love to cater events, both large and small, with our world-famous ice cream and cakes! Each of our locations is privately owned and operated with each owner setting his/her own policy with regards to catering. For most events, all you need to do is locate the Cold Stone nearest you and place your order directly over the phone. Please contact the store(s) in your area and discuss your request with the owner or manager.

Do you offer volume discounts for large catering events?

Please contact a store near you for information about catering large events.

Does Cold Stone Creamery sponsor or donate to local organizations?

We understand the importance of participating in our communities to make them better places to live and work. With so many worthy organizations seeking support, we recommend you contact your local store to see if they’ll support your efforts.

How do I contact someone with a media inquiry?

Please visit our Contact Us or Press Room page for media contact information and related information.

Can I sign up online to receive coupons?

Definitely! Join our E-Club, or what we call the My Cold Stone Club™, and receive a free Cold Stone Creation when you sign up, and one on your birthday! As part of your enrollment, you’ll also receive information about special offers and events going on at a Cold Stone near you and have the opportunity to win various prizes during the year! Join the My Cold Stone Club today! 

Where can I find information about Cold Stone Creamery promotions?

Check out our Get In The Mix section for information about our current promotions!

Why do the crew members sing when they receive a tip?

That’s what we call the ‘Entertainment Factor’. It’s part of the fun, festive atmosphere in our stores that sets us apart from the competition. We seek out crew members who like to perform and we ‘audition’ them in addition to interviewing them. Think you’ve got what it takes to join our crew? Visit our Local Store Jobs page to find stores that are auditioning near you!

Where can I find information on Cold Stone Creamery for a school project?

Public information about us can be found in the About Us and Get In The Mix sections of our site. If you are interested in detailed company information such as company facts, etc., just download our complete media kit, which is available in our Press Room