E-Gift FAQ

Have a question about Cold Stone Creamery gift cards? You'll find your answer here.

• Lost or stolen eGift Vouchers?
• Using my Cold Stone eGift?
• Do Cold Stone eGifts expire?
• Must I send the same gift to each friend?
• May I send a gift to more than one friend?
• May I send multiple gifts to each friend?
• Are eGift purchases refundable?
• What will my friend actually receive?
• What if my friend did not receive the gift?
• What if my friend loses or deletes the gift notification?
• Does the eGift represent a coupon or a voucher?
• What additional charges will I incur when sending a gift?
• What payment methods are accepted by the eGift Social℠ application?
• Miscellaneous

What if my Cold Stone eGift voucher is lost or stolen?

Your eGift voucher does have a monetary value so please treat it as you would cash; if your eGift is lost of stolen your friend may use the resend function within the eGift Social application to resend the gift voucher notification. However, if the value of the lost or stolen voucher has been redeemed by another party, the value is non-refundable.

How and where can I use my Cold Stone eGift?

The Cold Stone eGift is accepted at all Cold Stone Creamery and Tim Hortons® Cold Stone Creamery® locations in the US (includes Puerto Rico and Guam). Please use our store locator to find a Cold Stone Creamery near you.

Do Cold Stone eGift vouchers have an expiration date?

No. Cold Stone eGifts do not expire.

Must I send the same gift to each friend?

You may select a different gift for each friend.

May I send a gift to more than one friend in a single transaction?

Yes. You may include multiple friends in a single transaction.

May I send multiple gifts to each friend in a single transaction?

At this time you are only able to send one gift to each friend in a single transaction. Additionally, you are limited to a maximum of three credit card transactions per day and a maximum gifting amount of $25.00 per credit card transaction.

Are eGift purchases refundable?

All sales are final and no refunds are available. However, the eGift Social application provides you the ability to manage your account. In addition to reviewing your transactions, you may resend gift notifications if necessary, using the resend function.

What will my friend actually receive?

Your friend will receive an eGift voucher notification via email or a Facebook wall post listing the gift they’ve received, their eGift account number and instructions for redeeming their eGift.

What if my friend did not receive the eGift notification?

Recheck the email address. Use the resend functionality to resend the gift notification.

What if my friend loses or deletes the eGift notification?

You may use the resend function within the eGift Social application to resend the gift notification.

Does the eGift represent a coupon or a voucher?

The Cold Stone eGift represents an actual item just like a voucher. You should protect your eGift account number. If you share your account number, others may redeem the gift resulting in a depletion or loss of value that is non-refundable.

What additional charges will I incur when sending a gift?

The Cold Stone eGift represents an actual item just like a voucher. You should protect your eGift account number. If you share your account number, others may redeem the gift resulting in a depletion or loss of value that is non-refundable.

What payment methods are accepted by the eGift Social^SM application?

Currently, the application accepts all major credit cards – MasterCard®, Visa®, American Express®, and Discover®.

Are there terms and conditions I must accept in order to use the application?

Yes. Prior to sending your first gift you must accept the terms/conditions and privacy policy of the eGift Social application. Additionally, you must also accept Cold Stone Creamery’s terms and conditions prior to completing all transactions.

Don't see your question here? Contact us with your question.