Gift Card FAQ

Have a question about Cold Stone Creamery gift cards? You'll find your answer here.

• Gift Card Demonimations
• Lost or Stolen Gift Card
• Gift Card Magnetic Stripe Damage
• Transferring Gift Card Balances
• Using Gift Cards
• Reloading Gift Cards
• Buying Gifts Cards in Bulk
• Unused Balances
• Miscellaneous

Are there set denominations for the gift cards?

In stores, you may choose the value of a gift card in any amount, from $3 to $500. When purchasing online, you may choose amounts in $5 increments from $5 to $500.  A minimum order of $15 is required for online purchases.

What if my Cold Stone Gift Card is lost or stolen?

Please treat your gift card as you would cash; the value of the lost or stolen card is non-refundable.

Will I be able to use my Cold Stone Gift Card if the magnetic stripe is damaged?

You can use a gift card with a damaged magnetic stripe as long as the numbers on the card are legible, the card's balance can be verified, and transactions can be processed manually by keying in the number on the card.

Can I transfer the balance of a gift card onto another gift card?

Yes. To transfer the balance on a gift card, please visit a participating Cold Stone Creamery location. Balances from multiple cards can be combined onto a single card as well.

Where can I use my Cold Stone Gift Card?

The Cold Stone Gift Card is accepted at participating Cold Stone Creamery and Tim Hortons® Cold Stone Creamery® locations in the US (includes Puerto Rico and Guam). Please use our store locator to find a Cold Stone Creamery near you.

How do I check the balance on my Cold Stone Gift Card?

If you would like to check the balance of a gift card or speak with a gift card specialist, please call 1-800-832-0714.

Can I reuse or add more value to my Cold Stone Gift Card?

Yes, Cold Stone Gift Cards may be reused. You may add value to your gift card at your local Cold Stone Creamery.

Can I buy gift cards in bulk?

Please send us an e-mail for information about bulk gift card purchases.

Does Cold Stone Creamery charge a service fee for unused balances on my Cold Stone Gift Card?

No. There is no service fee charge for unused balanced on your Cold Stone Gift Card.

  

Do Cold Stone Gift Cards have an expiration date?

No.  Cold Stone Gift Cards do not expire.

 

Don't see your question here? Contact us with your question.